Last updated 27 August 2026
Kiki Laundry & Cleaning Services is a registered business entity. This policy explains what personal information we collect when you use our services, why we collect it, and the choices you have. It applies to this website and to orders placed with us in person, by phone or on WhatsApp.
Kiki Laundry & Cleaning Services provides laundry, dry cleaning, steam pressing and home and office cleaning services in Accra, Ghana. We are the data controller responsible for the personal information described in this policy.
If you have any question about this policy or about your personal information, contact us at info@kikicleanings.com or 0553545076.
When you create an account or we create one for you at the counter, we collect:
When you place an order we record the items you bring in, their quantities or weight, the services requested, any notes added by our staff, the amounts charged and the status of the order. We also keep the date of your most recent order.
Card and mobile money payments are processed by Paystack, our payment provider. Your card details are entered on Paystack's systems and are never stored on our servers. We retain only the payment reference, the amount, the provider, the payment status and the provider's response so we can reconcile your account and issue receipts.
We keep a log of the SMS and WhatsApp messages we send you about your orders, including the message content, the destination number and whether delivery succeeded. This lets us prove a notification was sent and troubleshoot failures.
If you submit feedback or a complaint, we store its subject and content, any order it relates to, and our reply.
To reset your password we send a one-time code to your phone. The code is stored temporarily, expires automatically after a short period, and is marked as used once redeemed.
We may send you a reminder by SMS or WhatsApp if you have not placed an order in about 30 days, and a notice shortly before a subscription expires. These are the only promotional messages we send.
You can opt out at any time by replying to the message, calling 0553545076, or emailing info@kikicleanings.com. Opting out of reminders does not stop essential messages about an active order.
This website sets a single session cookie to keep you signed in as you move between pages. It contains only a random session identifier, is marked HttpOnly so scripts cannot read it, and expires when your session ends.
We do not use advertising cookies, analytics cookies or tracking pixels, and we do not build advertising profiles or sell your data.
Our pages also load fonts, icons and stylesheets from third-party content delivery networks (Google Fonts, unpkg and jsDelivr-style CDNs) and some photographs from Unsplash. Loading these files necessarily reveals your IP address and browser type to those providers. They are not given your name, phone number or order details.
If you open a WhatsApp chat with us, that conversation is subject to WhatsApp's own privacy policy.
We keep your account and order history for as long as your account remains active, and afterwards for as long as we are required to retain financial records for accounting and tax purposes. One-time password codes are short-lived and expire automatically. Message logs are kept for operational and dispute-resolution purposes.
You may ask us to delete your account at any time — see the next section. We may need to retain a minimal record of completed transactions where the law requires it.
Under Ghana's Data Protection Act, 2012 (Act 843) you have the right to:
To exercise any of these rights, contact us at info@kikicleanings.com. We will respond as promptly as we reasonably can. You may also change your name, contact details and password yourself from your account profile.
If you believe we have not handled your information properly, you may complain to the Data Protection Commission of Ghana.
No system can be guaranteed completely secure, but we take these measures seriously and review them as the service grows.
Our services are intended for adults. We do not knowingly create accounts for children. If you believe a child has given us personal information, contact us and we will remove it.
If we change this policy we will update the “Last updated” date at the top of this page. Where a change materially affects how we use your information, we will tell you directly.
Questions, requests or complaints about privacy:
Need to speak to a person instead?
Contact us